Return Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on www.disnie.com.bd website or whatsapp number: 01754-145608

Valid reasons to return an item

Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

Delivered product is incomplete (i.e. has missing items and/or accessories)

Delivered product is incorrect (i.e. wrong product/size)

Delivered product is does not match product description or picture (i.e product not as advertised)

Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on our assessment.

Conditions on returns

The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

The product must be returned in the original and undamaged manufacturer's packaging/box.

It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Issuance of Refunds

The processing time of your refund depends on the type of refund and the payment method you used.

The refund period / process starts when Miyako.com.bd has processed your refund according to your refund type.

The refund amount covers the item price and shipping fee for your returned product.

Refund Types

We will process your refund according to the following refund types

Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	10 working days
Equated Monthly Installments	Debit or Credit Card	10 working days
bKash	Mobile Wallet Reversal / bKash	5 working days
Cash on Delivery (COD)	Bank Deposit	5 working days

 

Note: Maximum refund timeline excludes weekends and public holidays.